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Shipping, Refund and Returns Policy

At Liv Healthy Weight Loss, we are committed to providing high-quality, personalized medications, supplements, devices, and other Liv Healthy Weight Loss products. Due to the customized nature of these products, we cannot accept returns under any circumstances. This policy ensures the safety and integrity of the treatments provided to our valued customers.

Please review the details below carefully regarding refunds and the steps to follow if you encounter issues with your order.

Pharmacy Processing & Shipping Liability & Consent Policy

This policy governs all transactions processed through Liv Healthy Weight Loss and its affiliated pharmacy partners. By placing an order, you agree to the following legally binding terms:

1 - Pharmacy Processing & Order Fulfillment
  • All prescription orders are reviewed, verified, and filled by a licensed pharmacy, strictly in accordance with federal and state laws.
  • Processing time for standard orders is typically 3–5 business days, excluding weekends and recognized holidays.
  • We do not process or ship prescription orders on Fridays, Saturdays, or Sundays in order to preserve product quality and ensure timely delivery.
  • Expedited processing is available upon request for an additional fee and must be approved in advance.
  • Orders are fulfilled in the order in which they are received.
2 - Address Accuracy & Client Responsibility
  • Clients are solely responsible for ensuring that the shipping address provided at checkout is complete, accurate, and deliverable.
  • If an order is undeliverable or delayed due to an incorrect or incomplete address, Liv Healthy Weight Loss and its pharmacy partners accept no liability for loss, replacement, or additional costs incurred.
  • Changes to a shipping address after an order has been placed are not guaranteed and must be requested immediately in writing.
3 - Delivery Confirmation & Title Transfer
  • Title and risk of loss for any products ordered transfer to the client upon carrier confirmation of delivery to the address provided at checkout.
  • Delivery confirmation by the shipping carrier (including but not limited to GPS tracking, vehicle GPS logs, or photo confirmation) is deemed legally sufficient proof of delivery, regardless of whether the client claims non-receipt.
  • Clients agree that neither Liv Healthy Weight Loss nor the pharmacy is liable for packages that are lost, stolen, or misplaced after confirmed delivery.
4 - Refunds, Replacements & Claims
  • Refunds or replacements will not be issued for orders confirmed as delivered unless it can be demonstrated, to our satisfaction, that a verified shipping error occurred on our part.
  • Clients must promptly notify us in writing within 48 hours of any non-delivery or delivery issue to initiate a carrier investigation.
  • Clients must fully cooperate with any carrier investigation or insurance claim process, including providing statements, access for inspection, and contact with local authorities if necessary.
  • Failure to comply with these steps may result in denial of any claim for loss.
5 - Consent & Acknowledgment

By placing an order, the client explicitly:

  • Consents to these standing order and shipping liability terms as a condition of sale.
  • Acknowledges responsibility for providing accurate shipping information.
  • Accepts that delivery confirmation by the carrier is final proof of delivery.
  • Agrees not to dispute credit card charges solely on the basis of claimed non-receipt once carrier delivery is confirmed.
  • Agrees to all applicable pharmacy and state/federal laws governing prescription dispensing and shipping.
6 - Additional Provisions
  • This policy is governed by the laws of the state in which Liv Healthy Weight Loss operates and any disputes shall be resolved in that jurisdiction.
  • Clients agree to indemnify and hold harmless Liv Healthy Weight Loss, its owners, pharmacy partners, and affiliates from any claims, damages, or losses resulting from the client’s failure to comply with these terms.
  • This policy may be updated periodically; continued use of our services constitutes acceptance of any revised terms.

⚖️ By completing your order, you agree that you have read, understood, and accept this policy in full.

Refunds

While all products are non-refundable, we understand that issues may arise during shipping or delivery. If you experience any of the following:

  • Damaged items upon delivery
  • Incorrect shipment
  • Missing items

Please contact us within 48 hours of receiving your order. For us to resolve your concern effectively, provide the following information:

  • 1. Order Number
  • 2. Tracking Number
  • 3. Photo Evidence of Damage (if applicable)

How We Handle Refund Requests

Each case will be reviewed individually by our team. Based on the circumstances, we may issue either:

  • A replacement for the damaged or incorrect product, or
  • A refund credited to your original payment method.

If a refund is approved, it will be processed within 15 business days of approval. The credited amount will reflect in your account depending on your bank or card provider's processing times.

Late or Missing Refunds

If you haven’t received your refund after 15 business days:

  • 1. Check with your bank or credit card provider – Refunds can take additional time to reflect depending on their policies.
  • 2. If you still do not see the refund, contact our support team for further assistance.

If you need to cancel your consultation or prescription, please be aware that cancellation fees may apply depending on the timing of your request. A $75 cancellation fee will be charged if you cancel after your consultation has been completed but before the pharmacy begins processing and shipping your prescription. If you cancel after your prescription has been written and the pharmacy has already started processing your order, a $100 cancellation fee will apply. These fees help cover the administrative costs and healthcare provider time already invested in your care.

Contact Us

We’re here to help you every step of the way. Whether you have questions about our products, need assistance with an order, or simply want to learn more about our services, our dedicated support team is ready to assist you.

IMPORTANT DISCLAIMERThese statements have not been evaluated by the Food and Drug Administration.This product is not intended to diagnose, treat, cure, or prevent any disease.Individual results may vary. Always consult with a licensed healthcare provider before beginning any weight loss program or medication.This medication is compounded by a licensed pharmacy and is not FDA-approved. Side effects may occur.For full safety information, contraindications, and potential side effects, please review our [FAQ page].

Liv Healthy provides access to compounded medications for eligible patients. Compounded medications are not FDA-approved and may vary in quality, safety, and efficacy compared to FDA-approved drugs. A licensed medical provider will conduct a telehealth Good Faith Exam (GFE) to assess patient eligibility prior to issuing any prescription. Not all individuals will qualify, and results may differ from person to person.Novo Nordisk Inc. and Eli Lilly and Company are the only U.S. manufacturers of FDA-approved semaglutide (Rybelsus®, Ozempic®, Wegovy®) and tirzepatide (Zepbound®, Mounjaro®), respectively. These manufacturers do not supply their medications for compounding purposes.

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support@livhealthyweightloss.com
(210) 951-9915
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(210) 951-9915
support@livhealthyweightloss.com
18720 Stone Oak Parkway,
San Antonio, Texas 78258,
United States
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